Shipping and delivery policy
Effective from 9 November 2026
MedicineFlow is software. Nothing is shipped physically, and there are no shipping charges.
How you receive it
- Online payments (UPI, cards, net banking, wallets): your license key appears in your account immediately after the payment is confirmed, normally within a minute, and is emailed to you.
- Bank transfer: the license is issued after we verify the payment, usually within one working day of receiving your payment reference.
- Free trial: instant, after you confirm your email address.
- Renewals and upgrades apply to your existing license at once; the software picks them up at its next online check, or immediately when you click “Check now” on its License screen.
Download
The Windows installer and updates are downloaded from your account (Downloads) for as long as your license is active. Delivery is to customers in India.
If something does not arrive
If you paid but do not see your license within the times above, check your spam folder, then open a support ticket or email us with the order number. If we cannot deliver, you get a full refund.
Seller and grievance officer
MedicineFlow
Email: [email protected]
For complaints about our products, payments, your personal data or this website, contact our grievance officer. Email [email protected].
We acknowledge every complaint within 48 hours and resolve it within one month of receipt.