Support
Help with installation, activation, licenses and billing.
Activation problems
Make sure the computer is online and the date and time are correct, then sign in with your MedicineFlow account email and password (or enter the key exactly as shown in your account). The License screen shows the exact reason if activation fails.
Moving to a new PC
Back up on the old computer, restore on the new one, then deactivate the old computer from your account and activate the new one.
Read-only mode
Shown when the license has expired, is not verified for a long time, or was deactivated. Your data is safe. Renew, or connect to the internet and click “Check now”.
Invoices and payments
All invoices are under Orders & invoices. For bank transfers, enter the UTR on the order page.
Downloads
The latest installer is on the Downloads page of your account.
Still stuck?
Contact us or email [email protected]. Hours: Monday to Saturday, 10 am – 7 pm IST.