Frequently asked questions
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Does it need internet to work?
No. MedicineFlow runs on your computer. It needs internet once to activate, and then checks the license about once a day when online. It keeps working offline for up to 14 days between checks.
Where is my data stored?
On your own computer, not on our servers. You can back it up to a USB drive or another folder any time from the Backups screen, and automatic daily backups are on by default.
What happens to my data if my plan expires?
Nothing is deleted or locked. MedicineFlow switches to read-only mode: you can still open, search, print and export all records and take backups. Renew to continue billing.
Can I use it on more than one computer?
Yes. Each plan allows a number of computers. You can see and deactivate computers from your account to move the license to a new PC.
How do I move to a new computer?
Install on the new computer, take a backup on the old one and restore it on the new one. Then deactivate the old computer from your account (or from the License screen) and activate the new one with the same key.
Is the trial limited?
The trial includes every feature for 14 days. When you buy a plan, you can upgrade the trial license and keep everything you entered.
Which payment methods do you accept?
UPI, debit and credit cards, net banking and wallets through Razorpay.
Do I get a GST invoice?
Yes. An invoice is available in your account for every payment. Add your GSTIN to your pharmacy details before paying to have it on the invoice.
Can I get a refund?
Yes, within 7 days of purchase if the software does not work for you. See our cancellation and refund policy.
How do I get help?
Use the contact form or email us. Customers can also reach us from their account.