Terms of service

These terms are an agreement between you (the pharmacy business that creates an account, “you”) and MedicineFlow (“we”, “us”), and apply to this website, your customer account and the MedicineFlow software (the “Software”). By creating an account, starting a trial or paying for a plan you accept them. If you accept on behalf of a business, you confirm you may bind it.

1. The Software and your license

When you start a trial or buy a plan we grant you a non-exclusive, non-transferable license to install and use the Software for the internal business of one pharmacy, on up to the number of computers in your plan, for the plan's term. The Software is licensed, not sold; we keep all rights not expressly granted. You must not copy (except for backups), resell, rent, sublicense, share your license key, reverse engineer, decompile, or remove, bypass or tamper with license checks, except where the law expressly allows it.

2. Your account

Give accurate details, including your pharmacy name, address and GSTIN; they appear on your invoices. Keep your password and license keys confidential; you are responsible for activity under your account. Tell us at once if you suspect misuse.

3. Plans, prices and payment

• Prices are listed on the pricing page in Indian Rupees. The price shown at checkout is the price you pay.
• Payments are processed by Razorpay Software Private Limited, or by bank transfer to our account. We never receive or store your card number, UPI PIN or banking password.
• Plans are for a fixed term and do not renew automatically; nothing is charged without your action. You may renew or upgrade from your account. Renewals add a full term after the current end date; upgrades start a new term and credit the unused part of your current plan.
• We may change prices for future purchases; a change never affects a term you have already paid for.

4. Delivery

The Software is delivered electronically. See the delivery policy.

5. Free trial

One free trial per pharmacy. The trial includes all features for the period shown at sign-up and ends on its own; you are not charged.

6. Activation and license checks

The Software must be activated online once per computer. Afterwards it works offline and contacts our licensing server about once a day when online to confirm the license and offer updates. Each check sends the license identifier, an anonymous fingerprint of the computer, the computer name, operating system and Software version. It never sends your pharmacy's business records (sales, stock, patients, suppliers or accounts).

7. Your data

Your pharmacy's records are stored on your own computer and remain yours. You are responsible for keeping backups; the Software makes daily backups by default. If your license expires or is suspended, the Software switches to read-only mode: you can still open, search, print, export and back up all your data, and nothing is deleted. You are responsible for the accuracy of prices, taxes, prescriptions and statutory registers you keep with the Software, and for complying with the laws that apply to your pharmacy.

8. Updates and support

Plans that include updates receive new versions during their term at no extra cost. Support is provided by email and support tickets during the hours shown on our contact page.

9. Suspension and termination

We may suspend or revoke a license if payment is reversed or refunded, if the key is shared or the license checks are tampered with, or if these terms are seriously breached. We will tell you why by email. You may stop using the Software at any time; refunds follow the refund policy.

10. Warranty and liability

We provide the Software with reasonable skill and care and fix reproducible defects within a reasonable time. Except as required by law, it is provided “as is”, without other warranties. We are not liable for indirect or consequential loss (such as lost profit or business interruption). Our total liability for any claim is limited to the amount you paid for the plan term in which the claim arose. Nothing in these terms limits liability that cannot be limited under Indian law, including under the Consumer Protection Act, 2019.

11. Changes

We may update these terms. The current version is always on this page; we will email you before a material change takes effect. Continued use after that date means you accept the new terms.

12. Governing law and disputes

These terms are governed by the laws of India. Please first contact our grievance officer (below) so we can resolve the issue. Disputes are subject to the courts of competent jurisdiction in India, without affecting your right to approach a consumer commission.

Seller and grievance officer

MedicineFlow
Email: [email protected]

For complaints about our products, payments, your personal data or this website, contact our grievance officer. Email [email protected].

We acknowledge every complaint within 48 hours and resolve it within one month of receipt.