Cancellation and refund policy

Effective from 9 November 2026

Try before you buy

Every feature can be tried free before paying. A trial needs no payment and simply ends.

Cancellation

  • Plans do not renew automatically, so no cancellation is needed to avoid future charges. When a plan ends, the software switches to read-only mode and your data stays available.
  • Unpaid orders can be cancelled from your account at any time.
  • You may ask us to cancel a paid plan at any time; refunds then follow the rules below.

Refunds

  • Full refund within 7 days of payment for a new license if the software does not work for your pharmacy.
  • Renewals and upgrades: full refund within 7 days of payment.
  • Duplicate or failed payments where money was deducted: always refunded in full.
  • If we cannot deliver the license or fix a defect that stops the software from working, we refund the unused part of the plan at any time.
  • After 7 days, or for lifetime licenses used beyond the refund window, payments are not refundable except as required by law.
  • When a new license is refunded in full, it is revoked. Your data stays on your computer in read-only mode.

How refunds are paid

We approve or decline a request within 3 working days. Approved online payments are refunded through Razorpay to the original card, UPI or bank account, usually within 5–7 working days. Bank transfers are refunded to the account they came from. You receive a credit note for every refund in your account.

How to ask

Open a support ticket from your account (category “Billing and payments”) or email us, with your order number from Orders & invoices.

Seller and grievance officer

MedicineFlow
Email: [email protected]

For complaints about our products, payments, your personal data or this website, contact our grievance officer. Email [email protected].

We acknowledge every complaint within 48 hours and resolve it within one month of receipt.